I once got a Nokia N8 smartphone from 3 Mobile inside 3 Mobile packing and the dam Nokia had no battery in it?
I took it to Nokia Care (remember them?) and they said yep no battery take it back to 3 Mobile shop, so i take it back to 3 Mobile shop and told them what happened and guess what they said? take it to Nokia Care for a replacement …
Needless to say after being given the run around I got the TIO involved and 3 Mobile were not only happy to take the phone back but release me from contract, but that was 2010.