Significant number of Foxtel customers affected by an outage last night after a software update.
We’re currently experiencing a technical issue that is impacting a limited number of iQ3 and iQ4 customers services resulting in a black screen. Our engineers are working hard to fix it as soon as possible. In the meantime, you can keep viewing through Foxtel Go. Thanks for your patience.
While our engineers continue to work on resolving the issue as soon as possible, overnight we’ll be enabling casting through Foxtel Go for all our impacted customers. We apologise for the inconvenience. Thanks again for your patience. For more information about how to cast to your TV click here: https://www.foxtel.com.au/…/product…/cast-foxtel-go.html
“We have found a solution for some customers with internet connections using both wifi and ethernet, which is to disconnect one of those internet sources and allow the backout to restore,” a spokesperson said.
“For the remaining customers, we have sourced a number of affected boxes overnight, and our technology team is currently completing a diagnosis of the issue. We will provide a further update this afternoon. As an interim solution, we have made the ability to cast Foxtel GO available to all customers. We apologise for the inconvenience and appreciate the patience of those customers affected while we restore their service.”
this is from there f b page:Our engineers are working around the clock to resolve the technical issue which is impacting a limited number of our iQ3 and iQ4 customers, resulting in a black screen. We are making some progress, and we appreciate your patience. We have a resolution in place for about a third of affected customers who have been using both wifi and ethernet to connect to the internet. For our remaining customers affected, we have put in place two interim solutions so you can keep watching your favourite shows. We’ve enabled multiscreen for all impacted customers through Foxtel Go so you can cast to your smart TV while we sort things out. To find out more about multiscreen, click here: https://www.foxtel.com.au/.../products-and.../multiroom.html Where it’s possible, we are also offering to swap your set-top box, so you are back up and running with Foxtel. Please reach out to us by PM to enquire about swapping your box.
foxtel fb page
Our engineering team has now identified a resolution to the technical issue which has been impacting a limited number of our IQ3 and IQ4 customers, resulting in a black screen. We really appreciate your patience while we’ve worked through this issue. There is a brief series of steps you’ll need to follow to get back watching your favourite shows, click here http://fox.tl/rlnp21 and follow the prompts.
Foxtel highlights from News Corp’s March quarter results (from Mumbrella):
Foxtel reported adjusted revenues down 4% for the March quarter.
Excluding the impact of reduced residential broadcast subscribers, and commercial subscriptions being down as a result of lower occupancy rates at hotels, revenues were up 13% to US$61 million and EBITDA was up 34% to US$23 million.
A subscriber update revealed that Foxtel’s total paid subscribers hit 3.541 million, up 21% year-on-year, inflated by the launch of Binge and growth in Kayo subscriptions.
After launching in May 2020, Binge has reached 516,000 paid subscribers. Meanwhile, Kayo subscribers grew to 851,000 paid subscribers from 408,000 the prior year. However, Foxtel Now subscribers fell to 228,000 from 317,000 year-on-year.
