That does not at all surprise me at all. A lot of the stores like Big W generally take longer to arrive as they use Australia Post or due to stock issues if you order say $100 worth of stuff chances that all the items will be sent in one go is very low.
Also some retailers need to improve their returns process. Itās so easy with Amazon you fill out a online form and take the product to the local newsagent pharmacy and you get your money back. My sister brought a $30 clock from Harvey Norman that was faulty and it took 4 or 5 correspondences with the team to get a refund plus they expected her to try and fix the issue before accepting the return. They donāt accept returns from online at their physical store. Personally that should not be allowed. If for example you buy something online from a store like House for example the option to return the item at a local store they cannot deny this. Alot is because online is a different business unit to their physical stores. As far as the customer is concerned it is not.
Harvey Norman are very well known for trying to confuse customers with returns you have every right to return to a physical store and thereās no need to try and fix the issue or send it to the manufacturer.
The few times Iāve returned to them for myself or family Iāve had to threaten ACCC involvement. Theyāre awful.
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Also some do not accept returns at their physical stores if it was purchased online but charge money for the return. For example if the customer purchases an item online from a retailer that say charges $15 to return the product but they have many physical stores they should not be allowed to deny the return of the goods purchased online. Ie saving the 15 dollarsā¦ If they do that they should be fined significantly.
Aldi Australia has put plans to expand into online shopping on ice for now as it claims itās primarily focused on giving customers low prices.
Silly. Online is the future.
It does seem silly I would love to be able to buy their special buys online
Aldi already has itās own customer base thatās working for them just fine, which thrives off being different from competitors. I donāt really get it myself, but they know this and theyāll be good without going online for a while still.
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I feel sorry for local shop owners and store workers.
Buying online means more money going overseas or straight to corporate coffers than to local people.
I shop locally wherever i can.
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i do as well but i also need to watch the budget. if something is a few dollars more and i get it now - iāll pay it. but ive had occasions when its $30 more than online. no thanks.
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Sometimes its better to buy online, cheaper.
It depends on what you mean. There are a lot of Australian businesses these days that are online only.
The likes of Amazon, Ebay etcā¦ the international ones who seem to get most of the business.
And when I say ālocalā, I do mean my local shopping centres/retailers here in Newcastle etc,
But at least with the Australian online only retailers, more of the money will stay in the country compared to say Amazon.
Alot of businesses donāt like paying the rent that comes with being in shopping centers, so a lot of places have become online only. Where it is possible.
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I think Aldiās special buys online should be restricted to large, heavy items such as washing machines and ovens. A home delivery option will be desirable.
I would think packing peopleās orders would be way too labour intensive for the Aldi model. Plus, trying to get you to impulse buy stuff you donāt need from the middle section of the store is half their profit modelā¦
I actually think more retailers should impose an online order return fee to physical stores.
What a stupid anti consumer comment that is
Not necessarily, it might have the effect of encouraging consumers to buy the item in store if available.
But such a return fee should only apply to those items that were available in store but still purchased online and delivered.