Here’s the email we recieved on Jan 25:
2019 Membership Pack Update
Please note that 2019 membership packs will be delayed from arriving with members for the start of the 2019 Super Rugby season.
The delays in the membership program this season have been due to complications of playing from 4 different venues in 2019, as well as changing to a new membership system. This compounded with the closure of the distribution centre for Chinese New Year means that packs will not arrive by the Brookvale game on 16 February.
All 2019 members will be sent an a digital copy of their 2019 membership card via email in the next two weeks that will allow them access to the NSW Waratahs home games while their packs are being dispatched via post.
Please note that membership cards will need to be printed prior to game day in order to scan into Brookvale Oval.
Packs will begin to be dispatched once the distrbution center has re-opened after the Brookvale game. We anticipate packs to arrive with members prior to the second game at the SCG on 9th March.
We apologise for any inconvenience this may have caused.
Seriously, other clubs did a LOT better:
Swans had their cards and smaller items sent to members BEFORE Xmas, and larger items for pickup on fan day and at games. As did the Kings and Jets.
Knights and Thunder sent stuff out directly to members BEFORE Xmas.
This is why clubs should have a dedicated app for members with their cards ready to go, in cases where they pull stunts like this. It’s 2019, I can tap and go my Woolies Rewards card using Google Pay. What’s their f##king excuse?
If they’re blaming having four separate venues for delays (Blottoland, SCG, McDonald Jones and Bankwest), I can sort of respect that, but if they’re truly professional, this would have been sorted by Xmas, early January at the latest. Have the gear ready for pickup at the game - other clubs do it. But have the cards done early - not have members print out the card.
I hope it gets to me by Friday - if not, I will be registering a complaint. Blaming 4 different venues and Chinese New Year is a cop out.