# Nine Technical Issues -- March & April 2021 **URL:** \ **Category:** Nine News\ **Created:** [March 28, 2021, 12:19am UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204 "2021-03-28T00:19:59Z")\ **Posts on this page:** 20\ **Page:** 38
**Author:** ![TVHead](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/tvhead/32/160_2.png) [@TVHead](https://forums.mediaspy.org/u/TVHead)\ **Post date:** [April 4, 2021, 1:06pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/799 "2021-04-04T13:06:20Z")
> [@jason120au](#): > > There is a risk of infection even if you were to keep such servers associated Really begs the question why they weren’t wearing masks ---
**Author:** ![Squee](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/squee/32/267645_2.png) [@Squee](https://forums.mediaspy.org/u/Squee)\ **Post date:** [April 4, 2021, 1:24pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/800 "2021-04-04T13:24:18Z")
> [@charlie](#): > > Can’t be that hard, so dramatic… You clearly haven’t seen just how long it’s taken businesses to fully get over ransomware attacks. It always takes months. ---
**Author:** ![TelevisionAU](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/televisionau/32/125_2.png) [@TelevisionAU](https://forums.mediaspy.org/u/TelevisionAU)\ **Post date:** [April 4, 2021, 1:39pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/801 "2021-04-04T13:39:38Z")
> [@jason120au](#): > > Sort it out. Someone should have their employment reviewed. In particularly the CTO. How ridiculous. ---
**Author:** ![TV.Cynic](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/tv.cynic/32/316932_2.png) [@TV.Cynic](https://forums.mediaspy.org/u/TV.Cynic)\ **Post date:** [April 4, 2021, 1:50pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/802 "2021-04-04T13:50:56Z")
I think it would be helpful if Nine could send an email to people they normally correspond with to advise on some of the progress in particular the safety of emails they are sending. Are they coming from personal computers of Nine employees for example that weren’t affected? They probably have more than enough to worry about but I think many would be reluctant to open any attachments from a Nine email atm. ---
**Author:** ![jason120au](https://forums.mediaspy.org/letter_avatar_proxy/v4/letter/j/9e8a1a/32.png) [@jason120au](https://forums.mediaspy.org/u/jason120au)\ **Post date:** [April 4, 2021, 1:58pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/803 "2021-04-04T13:58:21Z")
It’s not good enough they should be unaffected as far as a viewer is concerned after this length of time and it is costing Nine money. The CTO is ultimately responsible for having grosely inadequate IT services within the business so the CTO Damian Cronan should take responsibility for this and leave the business. Company’s such as Nine should have proper contingency plans in place and test them even in the worst of circumstances. IT is fundamental in any business these days. Nine have failed in every regard. It should not take a week to restore automation to the Sydney news room their flagship bulletin . Not to mention other services Nine operate. ---
**Author:** ![TelevisionAU](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/televisionau/32/125_2.png) [@TelevisionAU](https://forums.mediaspy.org/u/TelevisionAU)\ **Post date:** [April 4, 2021, 2:05pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/804 "2021-04-04T14:05:08Z")
> [@jason120au](#): > > It’s not good enough they should be unaffected as far as a viewer is concerned after this length of time and it is costing Nine money. The CTO is ultimately responsible for having grosely inadequate IT services within the business so the CTO Damian Cronan should take responsibility for this and leave the business. Are you a shareholder? A manager at Nine? Do you know exactly what has happened here? Do you know any of the actions that have taken place before and during this event? Why do you care? Some news bulletins have not gone to air and some graphics have been missing? Yes it’s a big deal for Nine, an absolute huge deal for them and it has cost them dearly across multiple aspects of its business and hurt its reputation. But as a viewer why are you so invested that you demand heads to roll? Let the professionals deal with it, and any repercussions, without acting the keyboard warrior. ---
**Author:** ![MBB](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/mbb/32/530726_2.png) [@MBB](https://forums.mediaspy.org/u/MBB)\ **Post date:** [April 4, 2021, 2:22pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/805 "2021-04-04T14:22:30Z")
With due respect you have absolutely no idea what you are talking about. ---
**Author:** ![TVWest](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/tvwest/32/284164_2.png) [@TVWest](https://forums.mediaspy.org/u/TVWest)\ **Post date:** [April 4, 2021, 2:34pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/806 "2021-04-04T14:34:24Z")
> [@MBB](#): > > With due respect you have absolutely no idea what you are talking about. Thanks MBB, you have taken the words out of everyone’s mouth ---
**Author:** ![eddel](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/eddel/32/362830_2.png) [@eddel](https://forums.mediaspy.org/u/eddel)\ **Post date:** [April 4, 2021, 2:36pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/807 "2021-04-04T14:36:14Z")
> [@jason120au](#): > > and it is costing Nine money. Doubt it, they will have very comprehensive insurance in place for this type of event. At the end of the day, shit happens sometimes. The frontline teams are pulling out all the stops getting as much as they can to air. It has been remarkably consistent and high quality given they are working from personal laptops, whiteboards and crippled systems. The backend team are faced with a task of an enormity that you probably cannot comprehend. It is better to do it right than to do it fast. Things will return to normal when they are ready to return them to normal. ---
**Author:** ![jason120au](https://forums.mediaspy.org/letter_avatar_proxy/v4/letter/j/9e8a1a/32.png) [@jason120au](https://forums.mediaspy.org/u/jason120au)\ **Post date:** [April 4, 2021, 2:39pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/808 "2021-04-04T14:39:54Z")
I work in IT so I have a good understanding of how things work. If you have appropriate backups and staff and have not decided to outsource everything then you should be back operational with some limited capacity after a week and that includes broadcasting your flagship bulletin out of Sydney completely. If I was the CEO I would be asking some tough questions as it’s not good enough. As a viewer I want a competitive landscape and that includes a competitive Nine Entertainment Group. Management rarely take responsibility for the decisions they make and use spin to turn anything around. Not to mention staff who are working harder than ever due to poor decisions made by management in the past that may have a chain reaction to cause this to happen. Sure they are still assessing the situation but I would still be asking some tough questions as the impact should not be as extensive as this. ---
**Author:** ![SydneyCityTV](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/sydneycitytv/32/66248_2.png) [@SydneyCityTV](https://forums.mediaspy.org/u/SydneyCityTV)\ **Post date:** [April 4, 2021, 2:40pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/809 "2021-04-04T14:40:13Z")
At least the most critical parts of Nine’s operations (Today, Sydney 6pm news) are back on air in some form or another. OK so some of the sports coverage has to be presented from the matches themselves, but that’s hardly a bad thing. One would think shows like Nine’s Late News and Sports Sunday are a considerably lower priority for the network, especially right now during the Easter non-ratings period. ---
**Author:** ![TelevisionAU](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/televisionau/32/125_2.png) [@TelevisionAU](https://forums.mediaspy.org/u/TelevisionAU)\ **Post date:** [April 4, 2021, 2:43pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/810 "2021-04-04T14:43:41Z")
> [@jason120au](#): > > If I was the CEO I would be asking some tough questions And I’m sure that is happening. ---
**Author:** ![MBB](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/mbb/32/530726_2.png) [@MBB](https://forums.mediaspy.org/u/MBB)\ **Post date:** [April 4, 2021, 2:49pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/811 "2021-04-04T14:49:36Z")
I highly doubt you work for a TV network, so therefore your opinion on their timeframe of when they should be back online is like me saying, I do online banking and therefore I’m an accountant. You don’t know how their network is set up, what actual aspects are affected let alone what level of damage has been done. So sorry if I can’t take your “IT” experience in how and when a billion dollar company should be back online. Lol Again you don’t know the inner workings or issues within the company, so what you’re saying is redundant. You can sit at a keyboard and shot how you want a competitive landscape, but it’s just hot air. Only the employees at the company would know what’s going on. ---
**Author:** ![eddel](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/eddel/32/362830_2.png) [@eddel](https://forums.mediaspy.org/u/eddel)\ **Post date:** [April 4, 2021, 3:11pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/812 "2021-04-04T15:11:31Z")
Mike Sneesby reading this thread: ![image](https://mediaspy-org-s3.s3.dualstack.ap-southeast-2.amazonaws.com/original/3X/5/1/510f75571894a70e82ea13a2bab0fb3fda832bd5.jpeg) ---
**Author:** ![Jack\_Laverty](https://forums.mediaspy.org/letter_avatar_proxy/v4/letter/j/6f9a4e/32.png) [@Jack\_Laverty](https://forums.mediaspy.org/u/Jack_Laverty)\ **Post date:** [April 4, 2021, 3:31pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/813 "2021-04-04T15:31:54Z")
Everyone in IT should also know that no system is fool proof. ---
**Author:** ![RabbitEars](https://forums.mediaspy.org/letter_avatar_proxy/v4/letter/r/3e96dc/32.png) [@RabbitEars](https://forums.mediaspy.org/u/RabbitEars)\ **Post date:** [April 4, 2021, 8:22pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/814 "2021-04-04T20:22:29Z")
Not sure about other places but NNSW got a GTV9 HD test pattern for around 20 seconds then went to ads for a few minutes before cutting back midway through a Christine Ahern report at 5.32am. ---
**Author:** ![RabbitEars](https://forums.mediaspy.org/letter_avatar_proxy/v4/letter/r/3e96dc/32.png) [@RabbitEars](https://forums.mediaspy.org/u/RabbitEars)\ **Post date:** [April 4, 2021, 8:22pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/815 "2021-04-04T20:22:30Z")
And another crash for around 15 seconds during the 6am opener. ---
**Author:** ![jason120au](https://forums.mediaspy.org/letter_avatar_proxy/v4/letter/j/9e8a1a/32.png) [@jason120au](https://forums.mediaspy.org/u/jason120au)\ **Post date:** [April 4, 2021, 10:36pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/816 "2021-04-04T22:36:12Z")
I don’t need to know the inner workings and I don’t need to work in Television to identify that the time it is taking for Nine to recover from this indicates to me severe short comings in their IT department and it’s disaster planning. IT is vital for any broadcasting business. If they used standard backups schemes and methodologies then they would be virtually back to normal by now. Even if they had a thousand servers that they need to recover. Which is highly unlikely. You are all being way to understanding I am not it is completely unacceptable. ---
**Author:** ![AustralianAerial](https://forums.mediaspy.org/user_avatar/forums.mediaspy.org/australianaerial/32/427176_2.png) [@AustralianAerial](https://forums.mediaspy.org/u/AustralianAerial)\ **Post date:** [April 4, 2021, 10:37pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/817 "2021-04-04T22:37:43Z")
> [@jason120au](#): > > they would be virtually back to normal by now This is why no-one takes you seriously on this topic. ---
**Author:** ![jason120au](https://forums.mediaspy.org/letter_avatar_proxy/v4/letter/j/9e8a1a/32.png) [@jason120au](https://forums.mediaspy.org/u/jason120au)\ **Post date:** [April 4, 2021, 10:46pm UTC](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204/818 "2021-04-04T22:46:11Z")
I am just honest and I know what I am talking about so you should be taking what I am saying seriously. [Previous page](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204.md?page=37) [Next page](https://forums.mediaspy.org/t/nine-technical-issues-march-april-2021/17204.md?page=39)